FREQUENTLY ASKED QUESTIONS
How can I request for a tutor?
Simply fill in our online application form. It only takes 3 minutes and is a FREE service for Parents/Students! Alternatively, you can contact us at +65 8784 3760, or email us at
Once you submit the online application form, we will proceed with a Search for Tutors and update you with a List of Tutor Profiles to choose from.
Why do you require my contact number and email?
When filling up our Tutor Request form, you will see that we request for your Contact Details as well as E-mail before we can submit your Request.
Why do we require this information?
Contact number – we send over a List of Tutor Profiles for you to choose from via Whatsapp
E-mail – request confirmation e-mail as well as edit any information that is wrong, i.e contact number, tuition details.
If you have any questions or if you feel uncomfortable providing the above information before anything is confirmed, you can also contact us directly at +65 8784 3760.
What do I do after sending in a request?
Your assigned coordinator will contact you shortly for any additional information that we require.
Once we have obtained the necessary details, we will be able to blast the assignment out to our tutors.
You will then receive a List of Tutor Profiles to choose from!
Do I need to pay any agent fee?
Our service is 100% free for Parents/students. The agent fee is paid by the tutor.
However, please take note that for the first month, you are required to retain 50% of the tuition fees (first 2 weeks) for the agreed tuition frequency, and pay it to us directly.
We will get it touch with you once the tutor has completed the first 2 weeks of tuition.
Is there a minimum commitment period?
No. There is no minimum commitment period AFTER the first lesson.
After the tuition details are confirmed officially via Whatsapp, there is a minimum binding contract of completing the first lesson. Should the Parent/Student wish to cancel lesson/change Tutor after the first lesson, you may do so by contacting your respective tuition coordinators.
Are trial lessons available?
Yes trial lessons are available upon request. Do take note trial lessons are paid as well!
You can inform our agents on your decision whether you would like to continue with our tutor, after the lesson. There is no Commitment Period.
What are the tuition rates?
Tuition rates varies between tutor to tutor as they have different qualifications and experience.
Here are the range of tuition rates you can expect:
Primary: $20/h – $50/h
Secondary: $30/h – $65/h
Junior College: $40/h – $100/h
International Baccalaureate: $45/h – $100/h
If you have a specific budget you would like us to work with, you can add in your budget in our Tutor Request Form.
Do I need to make any advance payment?
No, you only pay when lessons are completed.
No advance payment is required. If our tutors request for advance payment, please inform us directly and we will deal with our tutors accordingly.
How do I pay the tuition fees to OneTutor?
You will be issued an official invoice via WhatsApp once tuition details are confirmed. You are required to pay the tutor fees to OneTutor before the due date, which would be 3 days after completion of 2 weeks of active lessons (e.g first official lesson commences on 1 Jan, second lesson held on 7 Jan,payment due date would be 10 Jan. You can pay anytime before the due date). We will prompt you via SMS/WhatsApp to pay the outstanding fees before the due date.
You can pay the fees to OneTutor via these methods: bank transfer via ATM/iBanking, PayNow or DBS/POSB PayLah! Please note that for all payments, it is your responsibility to keep the bank receipt as proof of transaction made via bank transfer. Please inform the agency when payment is done for verification.
You can also request for a receipt for payment should you require it.
I want to change a tutor!
If you would like to change tutors for any reason, such as conflicting learning/teaching styles etc, please contact us or SMS/WhatsApp to +65 8784 3760 or email with your home tuition details, and accompanying reasons, so we can give feedback to the tutor. You will still have to pay the amount for the completed lessons/hours with previous tutor.
We will conduct the change in home tutors immediately such that it would not affect your studies/pursuit of distinction. Choose from the List of Tutor Profiles that we provided earlier so we can replace a Tutor immediately!